This is the second time I have gone through Cheap-o-air.com and I had problems the first time. In fact it was the same problem I had this time. They changed my flight a week before I left and I had to call them and sit on the phone for about 20 minutes. I thought maybe they would have changed for the better since then. I guess I was wrong. 

I booked a flight about a month ago to San Juan, Puerto Rico, over a month ago. And just now under a week before we are leaving they change the flight.  I understand that it happens. But twice? They sent me an email and this is what it said: 

Thank you for choosing cheapoair.com, This is in Regards to your reservation ,there has been a schedule changedone by the airline and regarding the same wouldlike to confirm the new flight Schedule  with you which is attached below for your reference :

 3  DL 782 T 08JAN 2* Salt Lake City (SLC) New York Kennedy (JFK)    

500P1132P 08JAN 4  DL 929 T 09JAN 3*New York Kennedy (JFK) San Juan (SJU)    

835A 144P09JAN 5  AA2066 O 03JUN 2 San Juan (SJU) Chicago OHare (ORD)   

 830A1235P 03JUN 6  DL 867 U 03JUN 2 Chicago OHare (ORD) Salt Lake City (SLC) 

Hope the above is in order for any further clarificationplease replyus through email or call us at 1866-636-9088we are available everyday for your assistance Thankyou Operations

On a side note they forgot to put a space in between thank and you and that they forgot to insert the to between reply and us.

But what the heck  does ” 3  DL 782 T 08JAN “mean? And how do I decipher this? So I call the company and after 30 minutes on the phone she tells me that she can’t find the booking agent and to hold longer. Finally she tells me that the layover at JFK is like 6 hrs long. So she changed the flight when she finally did, I asked to speak to her manager.

 I heard him say hello, then told him how upset I was. When he went to respond, I could not understand him nor even hear him. (He had such a thick Indian accent) I asked him if there was anyone else I could speak to, and could faintly here a “no”.

I hung up still feeling annoyed with the whole situation.If I were you and knowing what I know about cheapoair.com, I would not book a flight through them.